Live Help

If you have a quick question for a librarian, you can chat online with a Librarian by using the chat box below (also available on the home page of this website).

Chat requires JavaScript.

Live Help Hours

From April 8th to June 23rd, Live Help will be available Monday to Friday from 10:00 am to 4:00 pm.


During the academic year Live Help is available the following hours:

Monday - Thursday 10 am - 10 pm
Friday 10 am - 6 pm
Saturday No Service
Sunday 4 pm - 10 pm

Live Help for the winter 2017 term begins on Jan. 9th and ends on April 7th.

Live Help is closed:

  • Thanksgiving (October 10, 2016)
  • Remembrance Day (November 11th)
  • Christmas Break (December 10, 2016 - January 8, 2017)
  • Nova Scotia Heritage Day (February 20, 2017)
  • Easter (Friday, April 14, Sunday April 16 and Monday, April 17, 2017)
  • Victoria Day (Monday, May 22, 2017)
  • Summer (end of June to early September)


About Live Help: Live Help is an online reference service providing library assistance to universities and colleges in Nova Scotia.

For more information, visit:

Live Help Privacy Policy: Novanet Libraries takes patron privacy and confidentiality very seriously and will never disclose your personal information or requests to any external person, body, or institution. Transcripts of chat transactions may be archived and will only be used for aggregate statistical data for quality assurance purposes before they are destroyed. This aggregate data may be used in research about this reference service. That said, this service uses commercial IM products not housed on Novanet servers so do not send sensitive personal information, log-ins, passwords, etc.