The emphasis is on early intervention and nonphysical methods for preventing or managing disruptive behavior. CPI's Personal Safety TechniquesSM are demonstrated and practiced in this seminar to prepare mentors to safely remove themselves and others from a dangerous situation. Peer Mentors will work with university staff who have completed the train the trainer NVCI program, mentors will learn:

• How to identify behaviors that could lead to a crisis.
• How to most effectively respond to each behavior to prevent the situation from escalating.
• How to use verbal and nonverbal techniques to defuse hostile behavior and resolve a crisis before it becomes violent.
• How to cope with your own fear and anxiety.
• How to use CPI's Principles of Personal Safety to avoid injury if behavior becomes physical.