Live Help

If you have a quick question for a librarian, you can chat online with a Librarian by using the chat box below (also available on the home page of this website).

Chat requires JavaScript.

Live Help Hours

The Live Help service is closed for the summer from June 24th to September 17th. 

During the academic year Live Help is available the following hours:

Monday - Thursday 10 am - 10 pm
Friday 10 am - 6 pm
Saturday No Service
Sunday 4 pm - 10 pm

Live Help for the winter 2018 term begins on January 8th and ends on April 8th.

Live Help is closed:

  • Thanksgiving (October 9, 2017)
  • Remembrance Day (November 11th, 2017)
  • Christmas Break (December 9, 2016 - January 8, 2018)
  • Nova Scotia Heritage Day (February 19, 2018)
  • Easter (Friday, March 30, Sunday April 1 and Monday, April 2, 2018)
  • Victoria Day (Monday, May 21, 2018)
  • Summer (end of June to early September)


About Live Help: Live Help is an online reference service providing library assistance to universities and colleges in Nova Scotia.

For more information, visit:

Live Help Privacy Policy: Novanet Libraries takes patron privacy and confidentiality very seriously and will never disclose your personal information or requests to any external person, body, or institution. Transcripts of chat transactions may be archived and will only be used for aggregate statistical data for quality assurance purposes before they are destroyed. This aggregate data may be used in research about this reference service. That said, this service uses commercial IM products not housed on Novanet servers so do not send sensitive personal information, log-ins, passwords, etc.